Refund policy

Thank you for shopping at Consumed By Cars. We want to ensure that you are completely satisfied with your purchase. Please read our refund policy carefully to understand your rights and responsibilities when seeking a refund.

1. Eligibility for Refund:

  • Refunds are applicable within 30 days from the date of purchase.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.

2. Non-Refundable Items:

  • Certain items are non-refundable, including but not limited to:
    • Downloadable software products.
    • Gift cards.
    • Perishable goods.
    • Personalized items.
    • Clearance items marked as final sale.

3. Refund Process:

  • To initiate a refund, please contact our customer service team at team@consumedbycars.com.
  • Provide your order number and reason for the refund request.
  • Once your request is received and approved, we will provide you with instructions on how to return the item.
  • You will be responsible for paying the return shipping costs unless the return is due to our error.

4. Inspection and Approval:

  • Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria for a refund.
  • If the item passes inspection, we will process your refund within 10 business days.
  • Refunds will be issued to the original method of payment.

5. Refund Exceptions:

  • In some cases, refunds may be subject to a restocking fee.
  • If the returned item shows signs of use, damage, or missing parts, we reserve the right to refuse the refund or deduct a percentage of the refund amount.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately.
  • We may require photo evidence of the damage or defect.
  • Depending on the circumstances, we will either replace the item or issue a refund.

7. Cancellations:

  • Orders can be cancelled within 24 hours of placing the order, provided that the order has not been shipped.
  • If the order has already been shipped, you will need to follow the standard refund process upon receiving the item.

8. Contact Us:

  • If you have any questions about our refund policy, please contact us at team@consumedbycars.com.
  • Our customer service team will be happy to assist you with any inquiries or concerns.

Note: Consumed By Cars reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.